Order Information
From first message to container at your port.
A clear, predictable timeline - most buyers go from inquiry to shipped order in about 4-5 weeks.
Inquiry
Tell us your shape, quantity, and destination port.
Sample
We ship a sample so you can verify quality first.
PO & Deposit
You confirm the order and pay a 50% deposit.
Production
Your batch is produced and lab-tested.
Final Payment
The remaining 50% is due before we load the container.
Shipment
We ship FOB from Jakarta or Surabaya.
How much to order, and how to pay.
Whether you're placing a first trial order or scaling to regular shipments, here's everything you need to know upfront.
We handle the logistics, you just wait for your order.
We coordinate with freight forwarders, prepare all export documents, and make sure everything arrives with your shipment.
Answers before you ask.
Yes - we send samples to serious buyers. You'll receive it in 3-7 days. Shipping is typically arranged on your courier account.
Yes. Cube, Hexa, Stick, and Flat can all go in the same container. Each shape just has its own minimum quantity.
Every shipment comes with a lab analysis report, commercial invoice, and packing list - everything your customs will need.
Yes. We do full private label production - your logo, your box design, your specs. Minimum quantities for custom packaging are discussed per order.
We accept bank wire transfer. Payment is in two parts: 50% when you confirm the order, and the remaining 50% before we ship.
Absolutely - we welcome buyers to visit our facility in Indonesia to see production and quality control firsthand. Contact us in advance so we can arrange the visit.
Yes. Cube and Flat burn 120+ minutes, Hexa 130+ minutes, and Stick the longest at 150+ minutes - ash content stays under 2.5% across all shapes.
Share your logo, colors, and label text - we mock up the packaging for your approval, you confirm the final artwork, then we print, pack, and ship. You can customize box size, label language, finish, and master carton print.
Yes - alongside full retail packaging, we offer bulk packaging in woven poly bags with a liner, suited for industrial buyers or distributors who handle their own packaging line.
Ready to place your first order?
Tell us your shape, quantity, and destination, we'll reply with pricing and a full spec sheet within 24 hours.